Cancellation & Refund Policy

At Vrikz, we strive to provide the best gardening products and services to our customers. However, if you need to cancel an order or request a refund, please review our policy below:

1. Order Cancellation:

Before Dispatch: You can cancel your order within 12 hours of placing it or before it has been dispatched, whichever is earlier. To cancel, please contact us at WhatsApp +91 79745975991 with your order ID.
After Dispatch: Once your order has been dispatched, it cannot be canceled. In this case, you can initiate a return after receiving the product.

2. Return & Refund Eligibility:

Damaged or Defective Products: If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos or videos as proof.
Return Window: Returns must be initiated within 2 days of delivery. Products must be unused, in their original packaging, and in resalable condition.
Non-Returnable Items:
Opened seed packets
Used gardening tools or products
Customized or perishable items (like live plants) unless damaged during delivery

3. Refund Process:

Approval: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
Processing Time: Approved refunds will be processed within 5-7 business days to your original payment method.
Shipping Charges: Shipping fees are non-refundable unless the return is due to an error on our part. Return shipping costs will be borne by the customer unless the item is damaged or incorrect.

4. Late or Missing Refunds:

If you haven’t received a refund after the processing period:
Check your bank account again
Contact your credit card company or payment provider
If the issue persists, contact us at +91 7974975991

5. Contact Us:

For any cancellation, return, or refund-related queries, please reach out to us at:
Email: Contact@Vrikz.com
Phone: +91 7974975991
Working Hours: